Common Questions
Quick answers to questions you may have about cont
What is the response time for your inquiry?
Our goal is to respond within 24 hours. Our team is committed to providing timely and insightful assistance. Contact us today and let us help you develop a customized automation solution. At Kaiwendi, we pride ourselves on our responsiveness and dedication to customer success. Our team of experts is committed to providing tailored solutions to meet your unique business needs.
Do you offer free consultation?
Yes, we provide free consultation to our customers. It is our honor and pride to be able to assist them.
What information should I include in my inquiry?
1. Specific specifications of screws: total screw length, screw shank diameter, screw head diameter;
2. Screw material (whether it can be attracted by a magnet);
3. Product dimensions;
4. Depth of screw holes;
5. Approximate torque for each type of screw.
Do you collaborate remotely with clients?
Yes, we support global customers in consultation and procurement, as well as global shipping and remote video after-sales service. If any parts are damaged, we will arrange for international courier services to deliver replacements.
What are the payment terms for your support?
We support production scheduling after the advance payment is made, with the balance to be paid before shipment.
What is the typical production cycle for a machine?
The production cycle for standard handheld screw machines is generally 5-10 working days, while for standard automatic screw machines/dispensing machines/soldering machines, it is 20-25 working days. For non-standard automation equipment, the production cycle needs to be determined based on specific process requirements.
What if I'm not sure which device I need?
You can consult us and provide detailed product, screw, and process information. Based on our past experience and industry knowledge, we will give you a reasonable and scientific suggestion to help you make an informed choice regarding the type of machine you need.